Ukrainian internet service providers ranking: multi‑criteria model incorporating cybersecurity

Abstract

Internet services have become an integral part of modern life, requiring high standards of quality and security. Choosing an internet provider is a complex task, as it involves many different criteria that often conflict with one another. High demands for speed, stability, and security, along with cost limitations, necessitate an approach that allows for balancing various requirements within a unified system. Despite the growing global attention to cybersecurity, this criterion often remains outside the scope of comprehensive analysis in Ukrainian research. Security is undoubtedly the most important factor when it comes to choosing an internet service provider.

The study presents an analysis of the functioning of internet service providers. It examines organizational principles, identifies key operational characteristics of internet providers, and outlines criteria for evaluating and selecting them. A multi-criteria analysis was conducted using a heuristic procedure, and a mechanism was proposed to ensure the required quality of service for each user when choosing an internet provider.