KADATSKAYA, O.; SABUROVA, S. Control of contact center model functional parameters to reduce the load on agents. Radiotekhnika, [S. l.], n. 222, p. 192–198, 2025. DOI: 10.30837/rt.2025.2.222.18. Disponível em: http://rt.nure.ua/article/view/343563. Acesso em: 5 dec. 2025.